Shipping Policy
Shipping Information
At Koala Corner, we are committed to providing you with timely and efficient shipping for all your orders. Please review our shipping policy below for information on shipping rates, delivery times, and other important details.
1. Shipping Rates
Shipping rates are calculated based on the weight of your order, the shipping destination, and the shipping method selected. You can view the estimated shipping costs during the checkout process. We offer various shipping options to meet your needs, including standard, expedited, and express shipping.
2. Processing Time
Orders are typically processed within [1-3] business days from the time of purchase. Please note that processing times may vary during peak periods or holidays. Once your order has been processed, you will receive a confirmation email with tracking information.
3. Shipping Methods and Delivery Times
We offer several shipping methods to accommodate your preferences:
- Standard Shipping: Estimated delivery within [7-14] business days.
- Expedited Shipping: Currently Unavailable.
- Express Shipping: Currently Unavailable.
Delivery times may vary based on your location and the shipping carrier. Please note that delivery times are estimates and are not guaranteed.
4. Shipping Carriers
We use trusted shipping carriers, including [Australian Post, USPS, FedEx, UPS], to deliver your orders. Shipping carriers may vary depending on your location and the shipping method selected.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery on the carrier’s website.
6. Shipping to P.O. Boxes and APO/FPO Addresses
We can ship to P.O. Boxes and APO/FPO addresses. Please ensure that you provide accurate and complete address information to avoid delivery delays.
7. International Shipping
We offer international shipping to select countries. International shipping rates and delivery times vary based on the destination. Please be aware that you may be responsible for customs duties, taxes, and other fees associated with international shipments.
8. Shipping Issues
If you encounter any issues with your shipment, such as a missing or damaged package, please contact our customer service team at koalacornerbusiness@gmail.com within [7] days of receiving your order. We will work with you to resolve the issue promptly.
9. Delivery Delays
While we strive to ensure timely delivery, please be aware that delays may occur due to factors beyond our control, such as weather conditions, carrier delays, or customs processing. We appreciate your patience and understanding in these situations.
10. Address Changes
If you need to update your shipping address, please contact us as soon as possible. We are unable to change the shipping address once the order has been processed and shipped.
11. Contact Information
For any questions or concerns regarding our shipping policy, please contact us on our "contact us" page