Return Policy

Return Policy

Return and Exchange Information

At Koala Corner, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a return and exchange policy to ensure a smooth and hassle-free process. Please review the following information for details on how to return or exchange items.

1. Eligibility for Returns

To be eligible for a return or exchange, items must meet the following criteria:

  • The item must be returned within [30] days of the original purchase date.
  • The item must be in its original condition, unused, and with all original packaging, labels, and tags intact.
  • Certain items, such as perishable goods, custom orders, or personal care products, may be excluded from our return policy. Please check the product description or contact our customer service team for more information.

2. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [Your Contact Email] to request a return authorization. Please provide your order number and reason for the return or exchange.
  2. Receive Return Instructions: Once your return request is approved, we will provide you with detailed instructions on how to return the item, including the return shipping address.
  3. Package the Item: Carefully package the item in its original packaging, including all accessories, labels, and tags. Ensure that the package is securely sealed.
  4. Ship the Item: Ship the package to the provided return address using a trackable shipping method. You are responsible for return shipping costs, unless the return is due to an error on our part or a defective item.

3. Refunds

Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow [7-10] business days for the refund to be reflected in your account, depending on your financial institution.

4. Exchanges

If you wish to exchange an item for a different size or colour, please follow the return process outlined above and place a new order for the desired item. Exchanges are subject to product availability.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us at koalacornerbusiness@gmail.com within [7] days of receiving the order. We will provide instructions for returning the item and will offer a replacement or refund, depending on your preference and item availability.

6. Non-Returnable Items

The following items are not eligible for return or exchange:

Pregnancy Body Pillow

Standard Body Pillow 

 

7. Return Shipping Costs

You are responsible for return shipping costs unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping method to ensure the safe return of your item.

8. Contact Information

For any questions or concerns regarding our return policy, please contact us on our "contact us" page